In a globalised world, time is everything.
I guarantee that your translation will be delivered on time.
I am so sure of this that my contract guarantees you will have your translation on time, or you get money back.
I have worked as a manager for many years in different industries; and I have had to meet thousands of deadlines. I know first hand what it's like to depend on others to be able to meet your own deadlines; and how reassuring it is when you find a supplier who delivers on time.
My standard refund policy, which I can proudly state I have never had to use, is as follows:
- Normal jobs: 10% for every day I am late.
- Express jobs: 20% for every day I am late.
- Rush jobs: 30% for every day I am late.
Normal jobs are jobs where there are more than 30 days between signing the contract and having to deliver the translation. Express jobs have less than 30 and more than 7 days, between signature and delivery; and rush jobs have less than 7 days between signature and delivery.